Privacy Policy

Last updated: January 30, 2026

Saprolings ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us through WhatsApp Business.

1. Information We Collect

   • Information You Provide

     When you communicate with us via WhatsApp, we may collect:
     

     Contact Information: Your phone number, name, and profile picture (as provided by WhatsApp)

     Message Content: The text, images, videos, documents, and other content you send to us

     Communication Records: Records of your interactions with us, including dates and times.
     

   • Automatically Collected Information

     Device Information: Information about your device and internet connection

     Usage Data: Information about how you interact with our WhatsApp Business account

2. How We Use Your Information

   We use the information we collect for the following purposes:
   

   Customer Service: To respond to your inquiries, provide customer support, and address your concerns

   Order Processing: To process orders, send confirmations, and provide delivery updates

   Communication: To send you important notifications, updates, and marketing messages (with your consent)

   Service Improvement: To analyze usage patterns and improve our services

   Legal Compliance: To comply with legal obligations and protect our rights

3. How We Share Your Information

   We may share your information with:
   

   Service Providers: Third-party companies that help us operate our business (see Section 4)

   Legal Requirements: When required by law, court order, or government regulations

   Business Transfers: In connection with a merger, acquisition, or sale of assets

   Consent: With your explicit consent for other purposes
   

   We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Third-Party Services

   We use the following third-party services to operate our WhatsApp Business account:
   

   WhatsApp Business API: Provided by Meta Platforms, Inc.

   Heroku: Hosting service provided by Salesforce, Inc.
   

   These service providers have their own privacy policies and may collect and process data in accordance with their terms.

5. Data Security

   We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:
   

   Encryption of data in transit and at rest.

   Secure server infrastructure.

   Regular security assessments.

   Access controls and authentication.
   

   However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

   We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

   You have the following rights regarding your personal information:
   

   Access: Request access to the personal information we hold about you

   Correction: Request correction of inaccurate or incomplete information

   Deletion: Request deletion of your personal information

   Opt-Out: Unsubscribe from marketing communications at any time

   Data Portability: Request a copy of your data in a portable format

   Objection: Object to processing of your information for certain purposes
   

   To exercise any of these rights, please contact us using the information provided below.

8. Children's Privacy

   Our services are not intended for individuals under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

9. International Data Transfers

   Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
    

    Posting the updated Privacy Policy on this page.

    Updating the "Last updated" date.

    Sending you a notification via WhatsApp (for significant changes).
    

    Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.

11. California Privacy Rights (CCPA)

    If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:
    

    The right to know what personal information we collect and how we use it.

    The right to request deletion of your personal information.

    The right to opt-out of the sale of your personal information (we do not sell personal information).

    The right to non-discrimination for exercising your privacy rights.

12. European Privacy Rights (GDPR)

    If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR). Our legal basis for processing your information includes:
    

    Contract: Processing necessary to fulfill our contract with you

    Consent: You have given clear consent for specific purposes

    Legitimate Interests: Processing necessary for our legitimate business interests

    Legal Obligation: Processing required to comply with legal obligations

13. Contact Us

    If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
    

    Email: nick@saprolings.com

    Business Name: Saprolings

    WhatsApp Business Account: Via our official WhatsApp Business number

    We will respond to your inquiry within a reasonable timeframe, typically within 30 days.

© 2026 Saprolings. All rights reserved.